Returns & Exchange
At Bona Wearing, we strive to ensure your satisfaction with every purchase.
However, due to the nature of our clearance sale, we have specific policies in place regarding returns and exchanges.🚫 No Returns or Exchanges on Sale Items
All products purchased during our clearance or promotional sales are final sale. This means no returns or exchanges will be accepted unless the item received is damaged or defective upon arrival.✅ Returns for Damaged Items Only
If you receive a product that is damaged or faulty, we sincerely apologize for the inconvenience. You may request a return within 3 days of receiving the item.To be eligible:
- The item must be unused, unworn, and in original packaging.
- Photo or video proof of the damage must be sent to our customer service team at info@bonawearing.com.
- After verification, we will authorize the return process.
- Important: The return shipping cost and any payment gateway charges (e.g., card/PayPal/transfer fees) will be borne by the customer.
📏 Please Double-Check Your Size
We urge all customers to carefully review the size guide before placing an order. During this clearance sale, no size-based exchanges or returns will be allowed. Our items are made with stretchable, body-contouring fabrics, but sizing still varies per product. When in doubt, consider sizing up for comfort.💳 Payment Gateway Charges
- Please note: Any transaction fees charged by payment gateways during order refund (if applicable) are non-refundable and will be deducted from the return amount.
- Refunds (for eligible returns only) will be processed after deducting these charges.
🕘 How to Request a Return (for Damaged Items Only):
- Email us at info@bonawearing.com within 3 days of delivery.
- Include your order number and clear images/videos of the damaged product.
- Once verified, you’ll receive return instructions.
- Ship the item back at your expense using a reliable courier.
- Refund (if approved) will be issued within 7–10 business days of receiving the returned item.